This Refund Policy applies to services purchased from XOLKIT LLC (“XOLKIT,” “we,” “us,” or “our”), except when a signed proposal, statement of work, order form, or other written agreement contains different refund or cancellation terms for a specific engagement.
1. Requesting a Cancellation or Refund
A client may request a cancellation or refund by emailing support@xolkit.com. The request should include the client’s name, company name, invoice number, project name, payment date, and reason for the request.
Submitting a request does not automatically make a payment refundable. XOLKIT will review the project status, completed work, committed resources, accepted milestones, and nonrecoverable costs.
2. Before Work Begins
When a client cancels before XOLKIT has begun work or reserved project capacity, XOLKIT may approve a refund of the amount paid, less nonrecoverable third-party costs and payment-processing fees that are not returned to XOLKIT.
If a written agreement identifies an initial payment as a nonrefundable reservation or discovery fee, that written term will apply.
3. After Work Begins
When work has begun, the client may be eligible for a refund of the unused prepaid portion of the project fee after deducting:
- the value of work already performed;
- completed or accepted milestones;
- time spent on discovery, planning, meetings, research, design, development, testing, deployment, or project management;
- capacity reserved for the project;
- licensed assets;
- domain registrations;
- hosting, cloud, API, software, or platform charges;
- payment-processing and currency-conversion costs not returned to XOLKIT; and
- other nonrecoverable third-party costs.
The calculation will be based on the applicable project documents and reasonable records of work completed.
4. Completed or Accepted Work
Fees for completed work, accepted milestones, delivered custom work, and services already consumed are nonrefundable, except when the deliverable has a verified material failure to match the agreed written scope and XOLKIT is unable to correct that failure within a reasonable opportunity to cure.
A preference change, change of business direction, lack of internal approval, unavailable client content, delay caused by the client, or request for work outside the agreed scope does not by itself make completed work refundable.
5. Reporting a Material Problem
Unless a different review period is stated in writing, the client should report a claimed material nonconformity within seven calendar days after delivery. The report must reasonably identify the affected deliverable and explain how it materially differs from the accepted written scope.
XOLKIT will review the report and may request information needed to reproduce or verify the issue. XOLKIT will have a reasonable opportunity to correct a verified material nonconformity before a refund is considered.
6. Recurring Services
A client may cancel a recurring maintenance, support, hosting-assistance, retainer, or subscription service before the next renewal date by following the cancellation method in the applicable written agreement or by emailing support@xolkit.com.
Unless required by law or stated otherwise in writing, fees for a billing period that has already started are not prorated or refunded after included capacity, access, or services have been made available.
7. Third-Party Charges
Domain registrations, hosting charges, cloud usage, API usage, software licenses, stock assets, app-store charges, platform charges, advertising spend, and other third-party purchases made for a project are nonrefundable to the extent the third party does not refund them to XOLKIT.
8. Approved Refund Timing
When XOLKIT approves a refund, XOLKIT will initiate it to the original payment method when reasonably possible. XOLKIT generally initiates an approved refund within five to ten business days. A bank, card issuer, or payment provider may require additional time to post the credit.
9. Payment Disputes
Clients are encouraged to contact support@xolkit.com before filing a payment dispute so that XOLKIT can review the transaction, project records, and requested resolution. This sentence does not limit any right that cannot lawfully be limited.
10. Contact
Refund questions may be sent to support@xolkit.com or directed to +1 (203) 632-9893.
Registered office: XOLKIT LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.